Job Title:  Facility Maintenance Technician

Pay Range: $20.00 - $23.00 per hour

Purpose:

Support the upkeep, maintenance and repair of amusement equipment, attractions and all facility environments within Kids Quest and Cyber Quest. Maintain a safe, hazard-free environment that achieves quality guest entertainment, while supporting our company’s goals and philosophy.

Qualifications, Must have Skills & Experience:

• You are a team player who is self-motivated, understands how to prioritize and can work in a family-friendly atmosphere.
  
• Can provide, learn and perform methods of diagnosing, troubleshooting, repairing or modifying mechanical, electrical or other equipment componentry that has deviated from proper functions.
  
• Experience in trades, technical or maintenance related fields
  
• Technical/Trade School degree or certifications is preferred
  
• High-School Diploma/GED
  
• Must be able to complete and pass a background screening (which may include a drug test)
  

Personal Performance

• Arrive each day with enthusiasm and an uplifting attitude, encouraging all team members to do the same.
• Be excited about working in a fast-paced, high-volume environment.
• Possess a strong business mindset that seeks growth and is goal-oriented.
• Role model and lead in adherence to all company policies, procedures, and best practices.
• Promote professionalism through appropriate language, dress code, and positive behavior.
• Be flexible with your schedule and remain willing to work different shifts depending on business needs.
• Maintain the standard number of days and hours required for the role each week, understanding that some periods may require additional time.
• Collaborate with all company representatives and resources to ensure the center is always prepared for success.
• Remain open to feedback and alternative approaches for solving problems or making improvements.

Leadership Responsibilities

• Communicate respectfully and responsibly with all team members.
• Promote an open-door communication policy for all team members.
• Wear a headset for effective communication with the team, as required.
• Regularly collaborate with your management team to share goals, review results, encourage high performance, and promote accountability.
• Support team member growth and development by learning and leading company training initiatives and programs.
• Participate in all development programs designed for your role.
• Learn and train others on the business software systems.
• Conduct coaching and training sessions to develop all team members.
• Cross-train others on business tasks, empowering the team with depth and knowledge.
• Delegate responsibilities and empower team members to support business needs and tasks.
• Network and build relationships with your peers and business partners.
• Be able to respond to the center during stressful moments, even when not physically present, or have systems in place to support the center in your absence.

Center Management Expectations

• Oversee business operations and report results to the center's District Manager.
• Stay attentive to business results, set goals, and continuously seek ways to grow the business.
• Lead, support, and encourage company service standards to promote the best experience for our guests, including children, adults, families, and all host property team members.
• Seek positive solutions to guest concerns and report service deficiencies to home office leadership with accuracy and timeliness.
• Recruit and hire team members to maintain an appropriate roster for the business.
• Encourage the accurate completion of daily, weekly, and monthly financial reports, ensuring they are submitted to the home office on schedule.
• Write business schedules to support anticipated business volume within labor management guidelines, and to help team members plan ahead.
• Maintain center supplies and inventory at appropriate levels to meet business needs and volume. 

Center Operations Continued

• Promote accountability through subscribed inventory management procedures.
• Execute all marketing initiatives as directed by the home office marketing department. Report results and guest feedback, and continuously seek on-property and community opportunities to market the business, sharing those ideas with home office leadership.
• Strive for high enrollment levels in the business’s loyalty program to encourage repeat guest visits.
• Ensure the center always meets the visual standards of Kids Quest and Cyber Quest. All interest areas should be well-staged with enough activities promoting play; food service areas must be health code compliant with all menu options available; the Prize Zone should always be stocked with prizes, and display strategies should align with guidelines; arcade games must be well-maintained and safe for guest engagement; and the general center environment should be well-maintained and comfortable for all visiting guests.
• Create a culture of safety by leading, training, and supporting all safety programs and protocols. Ensure timely submission of safety-related documents, visits, or injury-related reports.
• Actively review the physical condition of the center, report deficiencies, and work collaboratively with local or home office resources to solve problems efficiently.
• Respond promptly to requests from home office department leaders.
• Become knowledgeable of any applicable local, state, or tribal licensing requirements, including those from health departments. The Director's role is to maintain expectations and ensure all team members meet and uphold these requirements and standards.

Minimum Skills Required to Lead as a Director

• Demonstrate strong communication skills.
• Show a strong interest in working with children and families.
• Work well with others and promote harmony among individuals.
• Have experience with Microsoft Office products.
• Possess a work history involving cash drawer/cash handling and POS systems.

Using Mind and Muscles to Ensure Safe Play

• Hear conversational speech with or without a hearing aid.
• See and read newsprint with or without corrective lenses.
• Speak and be understood under normal circumstances.
• Lift and carry up to fifty (50) pounds.
• Use arms, hands, legs, and feet to bend, stretch, lift, grasp, climb, sit, and stand with or without corrective devices.
• Use and tolerate specific cleaning solutions and tools utilized throughout the center.
• Be able to climb a ladder and reach items or objects at elevated levels.
• Remain on your feet for extended periods of time.

Certification Requirements

• May vary by location:
• Pass the Applicant Background Study as required by the applicable regulatory agency’s guidelines.
• Pass a substance test as required by the applicable regulatory agency’s guidelines.
• Possess documentation of U.S. citizenship or eligibility to work in the United States.
• Possess and maintain valid first-aid and CPR certifications, along with other required training as mandated/ where applicable by state licensing, within the first ninety (90) days of employment.
• Pass and remain current on all state-required health-related tests.
• Keep all necessary in-service requirements up to date and in compliance with appliable licensing requirements.

Educational / Experience Requirements & Preferences

• Must be at least 21 years of age.
• Possess a high school diploma or equivalent.
• Have 2+ years of experience in a management/leadership role overseeing a team, and/or secondary education (BS, BA, CDA, or Associate Degree) in child care, hospitality, retail management, business, or a related field.